The process of pursuing a personal injury claim following an accident at work can feel daunting, in this video our client shares his experience after working with the legal experts at Stephensons to pursue a claim for compensation. From his initial research and first meeting with the team, through to the conclusion of his claim, he shares his story and talks about the confidence he had that Stephensons would take care of his needs and rehabilitation requirements. Jill Douglass from independent rehabilitation specialists Medicess discusses her role working alongside the personal injury claim solicitors at Stephensons to ensure that rehabilitation needs are met. For more information about pursuing a claim for compensation following an accident at work please click the link below: https://www.stephensons.co.uk/site/individuals/srvaccidents/work_accident/accwork/ Video transcript Rob Prior to the accident, I was very active walking and maybe even running Snowden and also cycling. I was a lifelong cyclist before. I was using a forklift truck, it's one of those kinds that you stand on and steer with a tiller bar. I had one foot on the platform, one foot on the floor insert a row of shrink wrapping to a receiver. Then another forklift truck, a similar kind, came up from behind me and just ran straight into me. So, all the energies that was contained in the truck then just exploded through my ankle. So, it pretty well mashed up everything that was in there. I hadn't really considered taking legal action before, but I did a bit of looking on the internet if you will and got some names. The first ones that came back to me were Stephensons. They sent head of department and an associate. It was an informal chat, and I had confidence in them. They always kept in touch, and I was always kept informed, written and phone calls and emails. I felt at ease with them. All my care and function was taken care of whilst I was under the roof of the hospital's. When I came home, that's when Medicess came into my life. Got me full-time care from a private company, and from then on it was a heck of a lot less stressful. Jill Douglass Medicess is an independent rehabilitation company. We have a multi-disciplinary team, psychologists, nurses, occupational therapists and physiotherapists. We were instructed by Stephensons to go out and see Rob, and do an initial needs assessment. We work collaboratively with Stephensons, because litigation and rehabilitation in an ideal world works hand in hand, and I feel that's what happened with this case. They were really approachable, yeah, really approachable. And I really did feel that they wanted to get the best outcome for Rob. Rob Stephensons were on board asking how things were progressing. We conversed like friends on the phone, it was that comfortable. I have no qualms in recommending Stephensons, they've done me very well. I feel well served by them. They were professional, but also close and comfortable. It, really, really, really went well, I couldn't have had a better couple of people.

• published: 24 Jul 2019
• views: 2284